-
Q What are your terms of payment?
A Alibaba Trade Guarantee /TT/ Western Union /Paypal/ Letter of credit/cash, etc
-
Q How to obtain spare parts for the machine?
A There are two ways. Spare parts are ordered with the machine, which is the safest mode of transport. Another way is that you can notify us when you need to replace the consumables and we will send it to you within 24 working hours.
-
Q What is the delivery time of the machine?
A Delivery times for the most common machine models are usually within 15-30 days. You can ask our sales staff to confirm.
-
Q How to provide after-sales service?
A You can install and operate the machine according to the installation manual and installation video we have prepared for you. If you have a question about the machine, we can set up an online group, our engineers and sales staff will be there to guide you, and our service will be online for you 24 hours a day. Our after-sales service team is very experienced, you don't need to worry.
-
Q If we are interested in your machine, how do we choose?
A 1. What is your main job with the machine?
2. What is your required maximum workspace? __ mm * __ mm?
3. What is the diameter and length of your material?
4. What material do you want to cut, stainless steel, carbon steel?
5. What is your favorite brand of laser generator? Laser generator as an optional part, different customers, different choices.
Please let us know and we can recommend you the right machine.
-
Q Do you have CE documents and other customs clearance documents?
A Yes, we have CE, a one-stop service for you. First, we will show you and provide you with CE/ Packing list/Commercial invoice/sales contract for customs clearance after delivery.
